Art of Giving Feedback
Feedback is like chai—done right, it’s refreshing and energizing. Done wrong, it leaves a bitter aftertaste. And let’s face it, as a leader, giving feedback is inevitable. The question is: how do you make it constructive?
01 – Why Does Feedback Matter?
Imagine you’re steering a car. Feedback is your GPS, guiding your team to success. Without it, you’ll likely miss a turn or two—or worse, hit a dead end. The goal isn’t just to point out mistakes but to help your team grow, align, and thrive.
02 – The Golden Rules of Constructive Feedback
→ Be Specific, Not Vague
Saying “You need to improve” is as helpful as saying “Go north” without a compass. Instead, say, “Your presentation was detailed, but let’s work on making the key points more concise.”
→ Timing is Everything
Happy employees are productive employees. A leader who listens creates a positive work environment where ideas flourish.
→ Balance the Scale
Nobody likes a barrage of criticism. Start with what’s working, then address areas of improvement. Remember, it’s called constructive feedback for a reason.
→ Focus on Behavior, Not the Person
There’s a world of difference between “You’re careless” and “I noticed the report had a few errors—let’s review it together.” The first attacks character, the second opens the door to collaboration.
→ End on an Upbeat Note
Leave your team member feeling motivated, not defeated. Reinforce your belief in their ability to improve and grow.
03 – Real-Life Example
One of our clients, a business owner, struggled to give feedback without demoralising employees. We started using the “Feedback Sandwich” method:
→ Start with praise.
→ Address the issue.
→ Close with encouragement.
For example, instead of saying, “Your customer handling is poor,” say, “Your warmth makes customers feel welcome. Let’s work on addressing complaints more proactively—I know you’ve got it in you!” The result? A more engaged and receptive team.
Feedback : The Leadership Superpower
Giving feedback isn’t just a skill; it’s an art. It requires empathy, clarity, and a genuine desire to see your team succeed. When done right, it fosters trust, strengthens relationships, and builds a culture of continuous improvement.
So, next time you’re about to give feedback, think of it as sculpting. Chip away gently, but keep the masterpiece intact.
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